📧 Clarity Support
⏱️ Response Time: We typically respond within 24-48 hours during business days (Monday-Friday).
📱 Common Issues
Subscription & Billing
- Restore Purchase: Open the app → Go to Settings → Tap "Restore Purchases"
- Cancel Subscription: Go to iPhone Settings → Your Name → Subscriptions → Clarity → Cancel
- Refund Request: Contact Apple Support directly (Apple handles all payments)
Sign In Problems
- Can't sign in with Google/Apple: Make sure you have an internet connection and try again
- Account not found: Use the same sign-in method (Google or Apple) you used to create your account
- App won't open: Try restarting your device or reinstalling the app
OCR & Study Materials
- Image not processing: Make sure the image is clear and well-lit
- Text not accurate: Try taking a clearer photo or adjusting lighting
- Upload failed: Check your internet connection and try again
App Crashes or Bugs
- App crashes on startup: Update to the latest version from the App Store
- Features not working: Try force-closing and reopening the app
- Data missing: Make sure you're signed in with the correct account
📧 Contact Information
For any issues not covered above, please email us at:
Email Support
🔐 Privacy & Data
Questions about how we handle your data?
🆕 Feature Requests
Have an idea to improve Clarity? We'd love to hear it!
Send your suggestions to: p.mcccrory5@gmail.com
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